Email : solankitextileagency@gmail.com | Call or Whatsapp +91 8000332758. Call 0261-2322758

 

Customer Service

Shipping & Delivery
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Returns & Replacements
  1. Returns are entertained only if there is a major damage or defect in the item shipped to you.
  2. Items can be returned within 7 days of purchase date. However the nature of the defect or damage has to be intimated to us at solankitextileagency@gmail.com within 24 hours of the receipt of the item.
  3. We advise our customers to duly open and inspect each and every product on receipt of the same and duly inform us on any possible deviations or defect.
  4. Failure to inform us on damage or defect within 24 hours of receipt of item does not qualify for exchange, returns or replacements.
  5. After you have informed the defect, you have upto 7 days of the purchase date to ship us the item.
  6. Returned item that reaches us after 8th day of purchase date does not qualify to be replaced, exchanged or refunded. Instead we will ship the item back to you.
  7. Entry level tex prints, simple print work catalogs are not liable for returns or replacements. These catalogs are sold as is, as provided by the manufacturer.
    • Manufacturer will not accept returns of these catalogs.
    • Customers are advised to use the best judgment before purchase of tex print catalogs.
    • We ship the products as we get from the manufacturer & these items are branded as produced by the manufacturer.
  8. Items will be taken back in case of tear for products that are not even quality checked by us. The following conditions will apply
    1. The defect/tear has to be informed to us within 24 hours of receipt
    2. The image of the product has to be emailed to us at solankitextileagency@gmail.com  which will then be forwarded to the respective manufacturer for claims.
    3. You have to ship back the item to the origin address – which will be specified by our quality team as reply to your email.
    4. The shipping fees will not be refunded only the cost of the product will be refunded.
  9. We do not accept returns for the following reasons
    1. Non interest for the customer to buy
    2. Not a genuine buying interest.
    3. Not interested in the color of the product
    4. Not interested in the fabric of the product
    5. Customer not able to sell the product
  1. The returns postage has to be paid by the customer.
  2. If the manufacturer fails to identify the defect or damage, the returns claim will not be entertained instead the product will be shipped back to the customer.
  3. Items that are altered stitched cannot be returned or replaced. The customer has to get the measurement charts accurately communicated to us before stitching process.
Ordering
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Payment, Pricing & Promotions
  1. Payments are fully advance, prepaid. The cost of the product and shipment cost has to be paid in advance.
  2. Our Shipments team cannot clear and ship the item without getting clearance from accounts team.
  3. Payments can be done using either of these methods
    1. NEFT Bank transfer
    2. Cash Deposit on our IDBI Bank
    3. Credit/Debit cards or net banking. Additional fees of 3% may be levied for this service.(THIS FACILITY IS NOT AVAILABLE YET)
    4. Wallet systems like paytm, oxygen etc. Additional fees may apply.
    5. Cheque
    6. Demand Draft
    7. Cash payments – At our Surat office only.
    8. Your order status will be automatically changed to “Payment Received” after we have received the payment.
Viewing Orders
Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Morbi luctus. Duis lobortis. Nulla nec velit. Mauris pulvinar erat non massa. Suspendisse tortor turpis, porta nec, tempus vitae, iaculis semper, pede. Cras vel libero id lectus rhoncus porta. Suspendisse convallis felis ac enim. Vivamus tortor nisl, lobortis in, faucibus et, tempus at, dui. Nunc risus. Proin scelerisque augue. Nam ullamcorper. Phasellus id massa. Pellentesque nisl. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Nunc augue. Aenean sed justo non leo vehicula laoreet. Praesent ipsum libero, auctor ac, tempus nec, tempor nec, justo.
Updating Account Information
Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Morbi luctus. Duis lobortis. Nulla nec velit. Mauris pulvinar erat non massa. Suspendisse tortor turpis, porta nec, tempus vitae, iaculis semper, pede. Cras vel libero id lectus rhoncus porta. Suspendisse convallis felis ac enim. Vivamus tortor nisl, lobortis in, faucibus et, tempus at, dui. Nunc risus. Proin scelerisque augue. Nam ullamcorper. Phasellus id massa. Pellentesque nisl. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Nunc augue. Aenean sed justo non leo vehicula laoreet. Praesent ipsum libero, auctor ac, tempus nec, tempor nec, justo.